Privacy Policy – Malabar Energy

 

At Malabar Energy, we respect your privacy and are fully committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the steps we take to keep it safe. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and technical information to provide a smooth and efficient experience for our customers. This may include:

a. Personal Information

  • Name, phone number, email address, and postal address

  • Company name or business information (if applicable)

  • Details you share during inquiries, service requests, or consultations

b. Technical Information

  • Device type, browser information, and operating system

  • IP address, geolocation data, and pages visited on our website

  • Cookies and similar tracking technologies for analytics

c. Service-Related Information

  • Project requirements, quotations, and installation preferences

  • Payment or transaction details (if processed through our website)

  • Customer feedback, reviews, or support queries

2. How We Use Your Information

We collect and process your information only for legitimate business purposes such as:

  • To respond to your inquiries and provide our services efficiently

  • To process solar installation, automation, or EV charger projects

  • To manage subsidy and loan documentation (where applicable)

  • To communicate updates, offers, or service reminders (with consent)

  • To improve our website, customer support, and service delivery

  • To comply with legal obligations, safety regulations, or government requirements

We ensure your information is used responsibly and only for the purposes outlined above.

3. Legal Basis for Processing

We process your personal data under one or more of the following legal grounds:

  • Your Consent – When you voluntarily provide information through our forms or emails.

  • Contractual Necessity – When data is required to deliver a service or process a project.

  • Legal Obligation – When required by law, such as subsidy claims or government reporting.

  • Legitimate Interests – To improve services, marketing, or customer communication.

4. How We Protect Your Data

Your trust matters to us. Malabar Energy uses advanced security measures to safeguard your data from unauthorized access, alteration, or disclosure.
Our protection methods include:

  • Secure servers and encrypted data storage

  • Restricted access to personal data by authorized personnel only

  • Regular security audits and data management reviews

  • Safe data disposal methods for outdated or irrelevant information

5. Sharing and Disclosure of Information

We never sell or rent your personal information to third parties.
However, your data may be shared with:

  • Authorized service partners assisting in installation, delivery, or maintenance

  • Financial institutions for processing payments or loans (with your consent)

  • Government authorities or agencies for subsidy or compliance purposes

All our partners and service providers are bound by confidentiality and data protection agreements.

6. Cookies and Tracking Technologies

Our website uses cookies and analytics tools to:

  • Improve browsing experience and website performance

  • Analyze visitor behavior to optimize our content and services

  • Remember user preferences for faster navigation

You can modify your cookie settings anytime through your browser. Note that disabling cookies may affect certain site functionalities.

7. Marketing & Communication

With your consent, we may contact you about:

  • New products, services, or promotions

  • Project updates, installation details, or maintenance reminders

You may opt out of these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

8. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfill the purposes described in this policy

  • To comply with legal or regulatory requirements

  • To maintain records for warranties, service, or future support

After this period, your data will be securely deleted or anonymized.

9. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access: Request a copy of your data held by us.

  • Correction: Ask to update or correct inaccurate information.

  • Deletion: Request deletion of your personal data (subject to legal requirements).

  • Withdrawal: Withdraw consent for marketing or promotional communication.

  • Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details provided below.

10. Links to External Sites

Our website may include links to third-party websites. Please note that we are not responsible for their privacy practices or content. We recommend reviewing their policies before sharing any personal information.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such data being collected, we will delete it immediately.

12. Policy Updates

Malabar Energy may update this Privacy Policy periodically to reflect new technologies, legal requirements, or business practices. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at:

📍 Address

📞 Phone: 91 75588 55822
📧 Email: malabarenergyofficial@gmail.com